FAQs

Yes! All further information on purchase on account can be found here: Purchase on invoice

You can find all the information you need here: Possible ways to pay

We're allowed off the phone For legal reasons no medical questions respond. That wouldn't be serious either. According to the law, we are also not allowed to provide any information on whether this or another remedy works or on the dosage. This may not be of much help to you, but of course we will stick to it. Unfortunately we cannot change that.

We have described many of our products as precisely as possible on the website. You will also receive the free magnesium guide with every order, which answers many questions. You can also use our wide range of books about magnesium.

However, if you have any questions about order processing or payment, we will be happy to answer them.

Here you will find all information about payment and shipping: Information

As soon as your order has been successfully placed and paid for, you will immediately receive an order confirmation. This also applies to purchases on account and payment in advance.

You probably entered your email address incorrectly. However, your order has been received correctly and is being processed. Just send us a short e-mail with something like the following content: "No order confirmation received - here is my correct e-mail address". info@magnesium-quelle.ch. You will then receive your order confirmation on the next working day.

Sometimes the payment process with credit cards or PostFinance is not successful and your order is therefore not successfully completed. Then you will not receive a confirmation either.

A successful order is always clearly displayed. If something went wrong with the payment, you can simply repeat your order and choose another payment option. A duplicate order would of course be cancelled.

Simply select prepayment as a payment option during the ordering process. Your order will then be shipped after your payment has been received. Depending on the bank, payment method and other factors, this can take a few days.

It is best to pay with e-banking in order to achieve quick processing. We usually receive your payment on the next working day and can send it. Please do not forget your order number in the payment purpose, otherwise your payment may not be assigned to you!

You will receive precise instructions in your order confirmation and you can also read everything here: Prepayment

Tomorrow – if you order by 15 p.m. Monday to Thursday.

We ship with priority (A-Post).

Orders placed after Friday 15:00 p.m. and on weekends will be shipped on Monday and will reach you on Tuesday.
Orders placed after Thursday 15:00 p.m. will be shipped on Friday and arrive on Monday.

This only works with successful payment or purchase on account and of course with stock items.

You can find more information about shipping here: Shipping

Your bill is explained in detail here: on account

If you have any questions about your bill, please contact our payment partner PowerPay directly first.
You can find the phone number on your bill or here: 058 806 06 00. Tell the friendly PowerPay staff what you need and they will do their best to answer all your questions. Or visit the website for more Information.

We at Magnesium-Quelle.ch do not have access to your invoices and are therefore unable to provide any information on them.

If you do not agree with anything, we will be happy to try to reach an amicable solution with you via PowerPay. Our goal is of course your satisfaction.

Here you can find more information about our payment partner: Purchase on account with PowerPay

Your bill will come. Thank you for making an effort. You will receive them in a separate post the following month.

Here on this page you will find all further information about on account.

We are happy to offer you simple purchase on account. However, this is of course associated with a certain risk on our part. That's why we use a payment partner to process the invoicing - just like most online shops.

PowerPay is one of the largest providers of this service in Switzerland. He also bills for e.g. B. the following well-known companies: Coop@home, Siroop, Hotelplan, Schild, ex libris, Media Markt, Conforama and many more.

The invoice sent by PowerPay is a so-called collective invoice. This has the advantage for you that if you make a purchase in another online shop that works with PowerPay in the same month, you only pay the invoice fee once.

Here you can find more information about our payment partner: Purchase on account with PowerPay

Here we explain the payment on account: Payment on account

You will receive your invoice in the following month in a separate post from our payment partner PowerPay. This invoice is binding and can be paid using the enclosed normal payment slip. Please note the payment deadline to avoid reminder fees.

Here you can find more information about our payment partner: Purchase on account with PowerPay

Before accepting this payment method, among other things, an address check takes place. If your address cannot be found or if the technology used in this check fails, payment on account can be refused. Then simply use another payment option.

Here you will find more detailed information about the payment options: Possible ways to pay

Detailed information if purchasing on account does not work is also available on the website of our payment partner PowerPay: PowerPay

We are happy to offer you simple purchase on account. However, this is of course associated with a certain risk on our part. That's why we use a payment partner to process the invoicing - just like most online shops. And this costs you and us something.

PowerPay is one of the largest providers of this service in Switzerland. He also bills for e.g. B. the following well-known companies: Coop@home, Siroop, Hotelplan, Schild, ex libris, Media Markt, Conforama and many more.

The invoice sent by PowerPay is a so-called collective invoice. This has the advantage for you that if you make a purchase in another online shop that works with PowerPay in the same month, you only pay the invoice fee once.

Here you can find more information about our payment partner: Purchase on account with PowerPay

Of course, incorrect or defective deliveries will be replaced or reimbursed free of charge.

Our accommodating and generous philosophy has satisfied every customer.

Don't hesitate to contact us if you are not satisfied with anything!

All magnesium products and health products are consumables and cannot be returned for hygiene reasons.