We are happy to try to answer all your questions. However, if you do not find your answer, do not hesitate to contact us.
Questions about the products are answered further down this page.
We are not allowed to answer health questions for legal reasons.
Here you will find answers to the following topics: ordering, payment, shipping, advice, right of return
You will find questions and answers about the products further down on this page
Choose a topic you have questions about:
Can I shop on account?
Can I shop on account?
Yes! All further information on purchase on account can be found here: Purchase on invoice
How can I pay?
How can I pay?
You can find all the information you need here: Possible ways to pay
Can I also order by telephone?
Can I also order by telephone?
Sure - we look forward to your call: 041 530 47 44
We are there for you Monday to Friday from 08:00 a.m. to 12:00 p.m. and 13:00 p.m. to 17:30 p.m.
German, français, italiano, español, english
Can I get advice before buying?
Can I get advice before buying?
We're allowed off the phone For legal reasons no medical questions respond. That wouldn't be serious either. According to the law, we are also not allowed to provide any information on whether this or another remedy works or on the dosage. This may not be of much help to you, but of course we will stick to it. Unfortunately we cannot change that.
We have described many of our products as precisely as possible on the website. You will also receive the free magnesium guide with every order, which answers many questions. You can also use our wide range of books about magnesium.
However, if you have any questions about order processing or payment, we will be happy to answer them.
Here you will find all information about payment and shipping: Information
Why haven't I received an order confirmation?
Why haven't I received an order confirmation?
As soon as your order has been successfully placed and paid for, you will immediately receive an order confirmation. This also applies to purchases on account and payment in advance.
You probably entered your email address incorrectly. However, your order has been received correctly and is being processed. Just send us a short e-mail with something like the following content: "No order confirmation received - here is my correct e-mail address". info@magnesium-quelle.ch. You will then receive your order confirmation on the next working day.
Sometimes the payment process with credit cards or PostFinance is not successful and your order is therefore not successfully completed. Then you will not receive a confirmation either.
A successful order is always clearly displayed. If something went wrong with the payment, you can simply repeat your order and choose another payment option. A duplicate order would of course be cancelled.
How does prepayment work?
How does prepayment work?
Simply select prepayment as a payment option during the ordering process. Your order will then be shipped after your payment has been received. Depending on the bank, payment method and other factors, this can take a few days.
It is best to pay with e-banking in order to achieve quick processing. We usually receive your payment on the next working day and can send it. Please do not forget your order number in the payment purpose, otherwise your payment may not be assigned to you!
You will receive precise instructions in your order confirmation and you can also read everything here: Prepayment
When will I receive my order?
When will I receive my order?
Tomorrow – if you order by 15 p.m. Monday to Thursday.
We ship with priority (A-Post).
Orders placed after Friday 15:00 p.m. and on weekends will be shipped on Monday and will reach you on Tuesday.
Orders placed after Thursday 15:00 p.m. will be shipped on Friday and arrive on Monday.
This only works with successful payment or purchase on account and of course with stock items.
You can find more information about shipping here: Shipping
Do you have questions about your bill?
Do you have questions about your bill?
Your bill is explained in detail here: on account
If you have any questions about your bill, please contact our payment partner PowerPay directly first.
You can find the phone number on your bill or here: 058 806 06 00. Tell the friendly PowerPay staff what you need and they will do their best to answer all your questions. Or visit the website for more Information.
We at Magnesium-Quelle.ch do not have access to your invoices and are therefore unable to provide any information on them.
If you do not agree with anything, we will be happy to try to reach an amicable solution with you via PowerPay. Our goal is of course your satisfaction.
Here you can find more information about our payment partner: Purchase on account with PowerPay
I haven't received an invoice?
I haven't received an invoice?
Your bill will come. Thank you for making an effort. You will receive them in a separate post the following month.
Here on this page you will find all further information about on account.
What does "Purchase on account - PowerPay" mean?
What does "Purchase on account - PowerPay" mean?
We are happy to offer you simple purchase on account. However, this is of course associated with a certain risk on our part. That's why we use a payment partner to process the invoicing - just like most online shops.
PowerPay is one of the largest providers of this service in Switzerland. He also bills for e.g. B. the following well-known companies: Coop@home, Siroop, Hotelplan, Schild, ex libris, Media Markt, Conforama and many more.
The invoice sent by PowerPay is a so-called collective invoice. This has the advantage for you that if you make a purchase in another online shop that works with PowerPay in the same month, you only pay the invoice fee once.
Here you can find more information about our payment partner: Purchase on account with PowerPay
Here we explain the payment on account: Payment on account
Is the invoice in my package?
Is the invoice in my package?
You will receive your invoice in the following month in a separate post from our payment partner PowerPay. This invoice is binding and can be paid using the enclosed normal payment slip. Please note the payment deadline to avoid reminder fees.
Here you can find more information about our payment partner: Purchase on account with PowerPay
Why does ordering on account not work?
Why does ordering on account not work?
Before accepting this payment method, among other things, an address check takes place. If your address cannot be found or if the technology used in this check fails, payment on account can be refused. Then simply use another payment option.
Here you will find more detailed information about the payment options: Possible ways to pay
Detailed information if purchasing on account does not work is also available on the website of our payment partner PowerPay: PowerPay
Why does paying on account cost anything?
Why does paying on account cost anything?
We are happy to offer you simple purchase on account. However, this is of course associated with a certain risk on our part. That's why we use a payment partner to process the invoicing - just like most online shops. And this costs you and us something.
PowerPay is one of the largest providers of this service in Switzerland. He also bills for e.g. B. the following well-known companies: Coop@home, Siroop, Hotelplan, Schild, ex libris, Media Markt, Conforama and many more.
The invoice sent by PowerPay is a so-called collective invoice. This has the advantage for you that if you make a purchase in another online shop that works with PowerPay in the same month, you only pay the invoice fee once.
Here you can find more information about our payment partner: Purchase on account with PowerPay
What about the return policy?
What about the return policy?
Of course, incorrect or defective deliveries will be replaced or reimbursed free of charge.
Our accommodating and generous philosophy has satisfied every customer.
Don't hesitate to contact us if you are not satisfied with anything!
All magnesium products and health products are consumables and cannot be returned for hygiene reasons.
Here you will find answers to the following topics: Products
Choose a topic you have questions about:
What is magnesium oil?
What is magnesium oil?
Magnesium oil is a highly concentrated solution (brine) of magnesium chloride and water.
All information about magnesium oil can be found here: magnesium oil
What is special about Magnesium Fluid?
What is special about Magnesium Fluid?
Magnesium Fluid is the brand name of the magnesium oil we developed.
It is a highly concentrated solution (brine) of magnesium chloride and water.
It is particularly pleasant on the skin.
All information about Magnesium Fluid - magnesium oil can be found here: magnesium oil
How do I use the magnesium oil?
How do I use the magnesium oil?
All information about the use of magnesium oil can be found here: Magnesium Oil – Application
What Are the Benefits of Magnesium Oil?
What Are the Benefits of Magnesium Oil?
All information about your advantages of our magnesium oil can be found here: Magnesium Oil – Benefits
How do I dose magnesium oil?
How do I dose magnesium oil?
All information about the dosage of magnesium oil can be found here: Magnesium Oil – Dosage
Where does the magnesium oil and the flakes come from?
Where does the magnesium oil and the flakes come from?
All information about the origin can be found here: origin, extraction and quality
What about the quality of magnesium oil?
What about the quality of magnesium oil?
All information about the excellent quality of our magnesium oil can be found here: Magnesium Oil – Quality
Where exactly and how should I apply the magnesium oil?
What about the quality of Dead Sea Magnesium Chloride?
All information about the use of magnesium oil can be found here: Magnesium Oil – Application
When should I not use magnesium oil?
When should I not use magnesium oil?
All information about the contraindications of magnesium oil can be found here: Magnesium oil – contraindications
How should I make a magnesium bath?
How should I make a magnesium bath?
All information about magnesium baths can be found here: magnesium bath
How does magnesium work?
How does magnesium work?
All information about the effect can be found here: magnesium effects
How do I recognize a magnesium deficiency?
How do I recognize a magnesium deficiency?
All information about magnesium deficiency can be found here: Magnesium deficiency
How does magnesium benefit me during sport?
How does magnesium benefit me during sport?
All information about magnesium and sport can be found here: magnesium and sports
What and how do I use Dead Sea Magnesium Chloride?
What and how do I use Dead Sea Magnesium Chloride?
All information about Dead Sea Magnesium Chloride can be found here: Dead Sea Magnesium Chloride
How do I make Dead Sea Magnesium Chloride Brine?
How do I make Dead Sea Magnesium Chloride Brine?
All information about the production of a brine with magnesium chloride from the Dead Sea can be found here: Dead Sea Magnesium Chloride – Brine
What about the quality of Dead Sea Magnesium Chloride?
What about the quality of Dead Sea Magnesium Chloride?
We offer you Magnesium Chloride from the Dead Sea in pharmaceutical quality!
All information about the special quality of our magnesium chloride from the Dead Sea can be found here: Dead Sea Magnesium Chloride – Quality
Ordered by 15 p.m. today – delivered tomorrow!
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