A little about us - Magnesium-Quelle.ch
Our philosophy, our history and our team
Our philosophy, our history and our team
On the way to being able to best describe our philosophy, we came up with a lot. We have met again and again around the same principle:
We are only satisfied if you are satisfied too.
So we're on the right term Ubuntu encountered, which best explains our philosophy.
This philosophy or ideology is characterized as follows:
A little story sums it up vividly:
An anthropologist offered a new game to children of an African tribe. He placed a basket full of fruit near a distant tree and told them whoever got there first would win the sweet fruit.
When he gave them the starting signal, they took each other's hands and ran to the tree together!
Once there, they sat down together on the floor and enjoyed their treats together. When the teacher asked them why they ran like this when everyone had a chance to win the fruit for themselves, they replied:
"Ubuntu" (which means) "I am because WE are" and explained: "How could any of us be happy when all the others are sad?"
Now you understand why we are only happy when you are happy with our service and our products.
We mainly employ people with mental or physical disabilities. With your order, you directly support people who go to work with great joy and motivation.
Sheltered jobs can be offered and jobs created for people who would hardly have any chances in the primary job market. The goal is always professional integration and rehabilitation.
We want to be honest and sincere. That is why we have put together our transparency promise for you.
No "only today" stress or "only 2 pieces left" in stock - get in quick. Always the same prices for everyone and we do a lot more for you.
Learn more about it here: Our transparency promise
It is our goal to be able to offer you high-quality and purely natural products. Our service should convince through quality and speed.
We select our products very carefully according to many criteria. Our range of products may only contain the best products.
If a desired product is not available in the expected quality, it will be redeveloped! Then it is tested, examined and examined. Until the desired quality is achieved.
It is very important to us that our products are used optimally. Therefore, the products have been described in as much detail as possible and you can find much more information in our encyclopedia (see main menu).
In his practice, Daniel Zenklusen, naturopath in the Eden Naturopathic Practice, his patients often the cheap and effective magnesium chloride. Many years passed in which he used these wonderful products and he was repeatedly asked about this product. He slowly grew into a magnesium specialist and was able to competently answer many questions that arose. During this time, various magnesium products were also included in the already existing online shop, Natur-Duft.ch.
The echo was enormous.
This is how the idea came about to open an online shop for magnesium products and related products.
It was a long and rocky road before Magnesium-Quelle.ch was also bubbling up. Today, many people keep the Magnesium-Quelle.ch bubbling.
Should take care of everything. However, he likes to rely on his team. He can't be everywhere. Decides, acts, develops, designs and advises. Check that everything works as desired.
No, it's not the cleaning lady. That's what the good soul of the house is called. The online shop is and will remain clean and pure thanks to the security-relevant background technology and encryption etc. She really is the good soul for so many things. Look at the right text, criticize every design, test all new functions of the web shop, sniff and try all products, speak gently into the phone and stand up for the best quality.
New, better, exclusive, tested! That's more than little!
He has her! The even better and newer products! Found? Sometimes... Otherwise new products are developed! Ah, not everyone can do that. He does. He's very close to the developer - he lets the developer create his own products. This is how the highest quality, tested products and natural remedies are created. Which natural remedies have already been tested? His! Unique!
The design has to be right! "No, it doesn't work like that - it has to be like this." If an idea comes up in the team, Claudine always knows whether it is even possible to implement it in terms of web technology or printing technology. Her clarity leaves no leeway in the creative field - she designs and brings ideas that we gladly accept. We'd look pretty gray without them. She brings color and creativity to the team. And always has something to improve.
Although Osman has to be quick with his dog, he is responsible for all the technology in the shop. And website speed is one of his favorite topics. After the boring but highly important backups, the increasingly complex security and the many other optimizations, he shows his skills in speeding up the website. A little tinkering here, tidying up the database there, deleting what is unnecessary and there is an image that is not compressed – it finds everything and advances it – faster and faster!
“Products successfully stored!” We like to hear that! Store and sort new deliveries safely at 18 degrees and 45 percent humidity. That's what Marco, the lively warehouse management specialist, does. “Sure, our inventory is always up-to-date!” What else - Marco and Drita always have it under control.
No: our telephone team does not understand faleminderit, shokran, hvala, efcharistó, tesekkur ederim or kop khun. But the word “thank you” in the following languages is always welcome with them: thank you, merci, grazie, thank you, gracias.
They always have an open ear for your concerns and patiently and sensitively take care of every wish. This corner of the office is always the busiest. This is where the head office is and where all the threads come together. E-mails are answered, orders are taken care of, inquiries are solved and much more.
Where is it, the delivery? “Should have been delivered long ago!” Logistics is actually just his noble and important part-time job. Because who knows which customs number has which product? Yes, always the VAT on it at customs, of course he's not happy about that, but it has to be. Quietly in the background, he keeps all this and much more going. He tests the newly developed products first – before anyone else is allowed to see them. And he makes sure that all papers are available - or creates them. He knows what has to be how, and what has to be on where.
Text must be, everywhere! “May I add something else?”. Yes gladly! We love her lyrics. Who spends all day researching a few hundred words? She! And she likes it and we all think it's good - very good! You as a customer read your texts! Only sometimes, when we can't agree on what should be written in the first place, does she get impatient. Because she has to know what kind of text is required - then she immerses herself completely in the matter. Please do not disturb until finished!
Bing? Yes, he has heard that too. But he lives Google! He knows how our web shop can be found on Google in the first place – on the first page! Uh, hhmm we're not on top yet! "I'm working on it, it won't happen overnight!" Not all of them are as patient and professional as he is, he does it – also with Adwords and shopping and such. It works.
Always these receipts. “Did you get a receipt for this?” One of your favorite questions. Yes, it is important that everything is correct in terms of numbers. And she knows how to do it. The printers sometimes belong to her for many hours. Because every single order has to be accompanied by this and that document. And that has to be printed out... And anyway, "where are the expense receipts from the last orders?" Here!
Nobody is allowed to turn a blind eye here. Products correct, number correct, products checked, number checked etc. At least 4 eyes are always there - usually even 6! Nothing should be missing, the cardboard box should be as small as possible and expensive packaging material should be used sparingly. The demands are high, but are almost always met. Thanks to our packing team!